| dc.description.abstract | Kenya Wildlife Service adopted a modern information management system with an aim of
improving quality of services, reducing costs, increasing efficiency, enhancing revenue
collection, among other benefits. However, Kenya wildlife service has not realized the full
potential in revenue collection using information management system for the organization as
evidenced by revenue losses through pilferage or collusion between employees and tour
operators. This therefore brings lack of clarity and indistinct relationship on how exactly
adoption of the system has affected KWS revenue collection. This study explored the influence
of information management system on revenue collection at Kenya wildlife service. The specific
objectives of the study were to establish the effect of customer relationship management system,
human resource management system, internal control system and electronic payment system on
revenue collection at Kenya wildlife service. This study was anchored on Technology
Acceptance Model, Social control Theory and the Systems theory to explain the theoretical link
between the variables. Descriptive research design was adopted and the target population was
245 Kenya wildlife service staff members. A sample of 71 was selected using stratified sampling
technique and primary data was collected using a structured questionnaire. Data collected was
analysed using descriptive statistics and multiple regression analysis with the help of Statistical
Package for Social Sciences version 24. The study established that customer relationship
management system, internal control system and electronic payment system had a positive and
significant effect on revenue collection at Kenya wildlife service. However, human resource
management system had no significant effect on revenue collection at Kenya wildlife service.
Based on the findings, the study recommends Kenya wildlife service terminal stations using
information management systems to improve on customer relationship, electronic payments and
internal controls for optimum revenue collection. | en_US |
