| dc.description.abstract | The more autocratic management is threatened by employee involvement in decision-making.
Furthermore, failing to respond to employee compliments is an example of how failure to do so
decreases employee involvement in decision-making. Commercial banks in Kenya still lack the
required structures to properly conduct their businesses, owing to a lack of involvement of bank
employees, or at the very least their employee representatives, in decision-making processes.
Therefore, the present study aimed at determining how employee involvement affects employee
performance in commercial banks in Nairobi County, Kenya. The study specific focus was to
examine the effect of employee delegation, employee consultation, employee collective decision
making and job enrichment on the performance in commercial banks in Nairobi County, Kenya.
The study was anchored by human capital theory, human resource management theory,
administrative management theory and goal interdependence theory. The descriptive survey
research design was used in this investigation. The commercial banks in Kenya were the study's
target population, and three banks were involved that included; Kenya Commercial bank,
Cooperative Bank and Barclays bank in Nairobi City County. The respondents were employees
from these selected banks who were 569 in total number. To ensure that all instances are
represented, a stratified sampling method was employed to sample respondents as per their
departments. The respondents were chosen using a simple random selection procedure. A total of
235 respondents were sampled. For the objective of gathering primary data, questionnaires were
employed. The questionnaires were piloted to 14 respondents. The validity and reliability of the
questionnaires were tested by conducting a pilot study. Analyis of data in quantitative form was
done using descriptive analysis. In addition, inferential analysis constituting of analysis of multiple
regressions was done to assess how one variable influences the other. Presentation of the results
was by tables and figures. The study established that employee delegation, employee consultation,
employee collective decision making and job enrichment had a positive and significant influence
on employee performance in commercial banks in Nairobi County, Kenya. According to the study,
deployment allows managers to focus on more important tasks or better-qualified jobs, and
extended time reduces stress and strain. Employee consultation is a rewarding and constructive
activity that promotes understanding and problem-solving between managers and sub-employees
in the bank. Involving employees in decision-making is a sure way to make them feel important
and develop character. Enrichment is a method used by bank management to motivate employees
and provide job satisfaction, as well as to address the problem of declining employee motivation
and happiness in the workplace. According to the study, commercial bank managers should choose
tasks to delegate based on employees' skills, preferences, and availability, and explain why this
task is important to them. To the greatest extent possible, consultation should take place prior to
making decisions on issues affecting the legitimate interests of the other party. The manager can
reduce misunderstandings and help team members focus on their analysis, discussions and
discussions by highlighting the magnitude of the decision, including its importance. Create a
working environment in which group members can communicate in a meaningful, honest, and
open manner. The bank's management should assign tasks to employees who do not normally
perform them, or make teams collaborate with other teams on projects to allow employees to gain
new skills. | en_US |
