Effect Of Integrated Financial Management System On Improvement Of Service Delivery In The Kenyan Public Sector: (A Case Study Of Garissa County)

Abstract

The government of Kenya has over the past few years taken measures that are geared towards improving transparency and accountability in the operation of the government. One of the measures that the government introduced is the use of Integrated Financial Management Information Systems (IFMIS) in its operation both across counties and national government, with an expectation that the use of IFMIS will improve service delivery, albeit both directly and indirectly. Thus the study focused on analyzing the effect of IFMIS on service delivery, with a focus on understanding the impact of IFMIS on its use, training and technology in the government. The study used a descriptive study design and targeted a population of 91 employees from financial, procurement and internal audit departments where IFMIS is used. Out of a target population of 91 staff in both National and County government in Garissa, a censure survey was used in the study. The study used questionnaire method to collect data, with the questionnaire subjected to a pilot test to test for reliability and validity. Data collected was analyzed through SPSS version 20 with both descriptive and inferential statistics used. Descriptive statistics is provided through frequencies, percentages, graphs, and tables while inferential statistics was performed through ordinal regression and cross tabulations and data presented through cross tabulation tables and regression tables. The findings of the study indicated that there is statistically significant relationship between electronic platforms and improvement in service delivery. The study also found out that there is a statistically significant relationship between IFMIS training and improvement in service delivery. Additionally, the study results demonstrated that IFMIS adoption is statistically significantly associated with improvement in service delivery. The regression analysis showed that a significant improvement in service delivery can be occasioned by IFMIS training, IFMIS adoption and electronic platforms. The study concludes that IFMIS training, IFMIS adoption and electronic platforms affect service delivery in national and county government. This study recommends that there is need to align the IFMIS system with the needs of the county and national government to improve service delivery.