| dc.description.abstract | Despite devolution of funds to the county government having promising positive effect on
development and service delivery at the grassroots, the revenue collection among these
counties is insufficient to fund these projects and ensure effective service delivery. Thus, it is
not statistically proven the effect of; revenue diversification, technology adoption and human
capital management strategies on the revenue collection efficiency in Machakos County. This
study sought to unlock the gap by assessing effect of administrative strategies on revenue
collection efficiency in Machakos County and specifically, effect of; revenue diversification,
technology adoption and human capital management strategies on the revenue collection
efficiency in Machakos County. The underpinning theories included; portfolio theory, Henri
Fayol Administrative Theory, and administration theories. This study used descriptive
research design to gather information in the area of research on the assessment of the effect of
administrative techniques on the quality of revenue collection efficiency in Machakos
County. The study used the census as the target population was small and easily manageable
where the target population as a whole was engaged in analysis. Using a drop-and-pick
method, a structured questionnaire was directly distributed to participants in order to gather
research data from primary sources. The validity and reliability of the questionnaire were
examined before use. Descriptive statistics and inferential analysis were used to analyze the
data, which was then described, illustrated, and explained using narration and data analysis
powered by SPSS tools. The study concludes that at 5% significance level; Revenue
diversification have a significantly moderate positive effect on revenue collection efficiency
in County Government of Machakos (r=0.421; p=0.012). technology adoption moderately
and significantly affects revenue collection efficiency in Machakos County positively (r=
.432; p=0.008), and human capital management strategies has a significantly and moderately
positive effect on the revenue collection efficiency in Machakos County (r=0.321=0.031).
The study recommends that the County Government of Machakos should strengthen its
revenue diversification through creatively and innovativeness establishing diverse and
productive revenue diversification, appreciate the power in technology and therefore invest
significantly in technology adoption, invest significantly in human capital management
policies which champion for quality, experienced and professionalism & motivation. | en_US |
