The Effect Of Knowledge Management Practices On The Performance Of Telecommunication Companies In Kenya

Abstract

Knowledge management practices are considered vital requirements for organizational survival and achieving competitiveness. Knowledge management is also prerequisite because it assists organizations in achieving their capabilities and attaining their organizational goals and objectives. Knowledge management improves organizational performance. Organizations recognize knowledge as a strategic resource for competitive advantage, survival, and business success. Telecommunication companies in Kenya have experienced poor deployment and a lack of knowledge management practices, causing poor performance. Kenya Telecommunication companies operate in a challenging environment characterized by changing regulations, increased demand for innovation demand, social exclusion, especially among the youth, and increased competition from within the telecommunication industry. However, there is a dire need for telecommunication companies in Kenya to adopt knowledge management practices to improve organizational performance. This study’s objectives include: to establish the effect of knowledge acquisition on the performance of telecommunication companies in Kenya, to determine the effect of knowledge storage on the performance of telecommunication companies in Kenya, to find out the effect of knowledge distribution on the performance of telecommunication companies in Kenya, and to establish the effect of knowledge use on the performance of telecommunication companies in Kenya. The study’s target population was 650 participants. The study deployed stratified random sampling to select an appropriate sample size. Data was analyzed using Statistical Package for the Social Sciences (SPSS) version 20. The study’s findings hope to be valuable to the telecommunication companies in Kenya.