| dc.description.abstract | Knowledge management practices are considered vital requirements for organizational survival
and achieving competitiveness. Knowledge management is also prerequisite because it assists
organizations in achieving their capabilities and attaining their organizational goals and objectives.
Knowledge management improves organizational performance. Organizations recognize
knowledge as a strategic resource for competitive advantage, survival, and business success.
Telecommunication companies in Kenya have experienced poor deployment and a lack of
knowledge management practices, causing poor performance. Kenya Telecommunication
companies operate in a challenging environment characterized by changing regulations, increased
demand for innovation demand, social exclusion, especially among the youth, and increased
competition from within the telecommunication industry. However, there is a dire need for
telecommunication companies in Kenya to adopt knowledge management practices to improve
organizational performance. This study’s objectives include: to establish the effect of knowledge
acquisition on the performance of telecommunication companies in Kenya, to determine the effect
of knowledge storage on the performance of telecommunication companies in Kenya, to find out
the effect of knowledge distribution on the performance of telecommunication companies in
Kenya, and to establish the effect of knowledge use on the performance of telecommunication
companies in Kenya. The study’s target population was 650 participants. The study deployed
stratified random sampling to select an appropriate sample size. Data was analyzed using
Statistical Package for the Social Sciences (SPSS) version 20. The study’s findings hope to be
valuable to the telecommunication companies in Kenya. | en_US |
