| dc.description.abstract | Digital financial services play a very key role to the public because it enables them to access
services without a physical visit to the service provider and it builds security to some extent.
Through digital financial services, banks can provide services to their customers during covid 19
pandemic, which hurt economic development and affected the banking sector in a wide range and
many financial institutions. Digital financial services consist of agency banking, mobile banking,
mobile wallet, and internet banking. Since the outbreak of covid 19 pandemic in the year 2020
banking sector has encountered so many challenges in the world, banks were forced to embrace
digital banking in full capacity in order to serve all the customers including those who were in
remote areas, and to avoid overcrowding in the banking hole with the purpose to reduce the spread
of covid 19 virus and to remain in business operations during this time. The main objective of this
dissertation was to find out the effect of digital finance on the financial performance of commercial
banks in Kenya during covid 19 pandemic. This study has aimed at discussing the benefits of
embracing digital transaction activities in the banking sector, especially during covid 19 pandemic,
many research have been conducted out in regard to the financial performance of commercial
banks, but they did not factor performance of banks in presence of pandemics like what we are
facing now i.e. the covid 19 pandemic. However, there exist gaps as many institutions encountered
many challenges during covid 19 pandemic. The study was carried out on commercial banks in
Kenya. First objective was to analyze the effect of mobile banking on the financial performance
of commercial banks in Kenya during covid 19 pandemic. The second objective was to determine
the effect of mobile wallets on the financial performance of commercial banks in Kenya during
covid 19 pandemic. The third objective was to determine the effect of internet banking on the
financial performance of commercial banks in Kenya during covid 19 pandemic. Finally, the fourth
objective was to determine the effect of agency banking on the financial performance of
commercial banks in Kenya. The target population for the study will be 42 commercial banks in
Kenya, and the research will be based on secondary data that will be collected from commercial
bank records that will be provided by relevant people during the study. | en_US |
