Influence Of Corporate Governance Practises On Service Delivery Among County Governments In Kenya

Abstract

ii ABSTRACT This study aims to investigate the impact of corporate governance on service delivery in Kenyan county governments, with a particular emphasis on Isiolo County. The study's four main objectives are examining management abilities, organizational transparency, internal control mechanisms, and the county assembly's oversight function. Corporate governance practices refer to the set of procedures that businesses use to make sure their operations are transparent, responsible, effective, efficient, and long-lasting. By protecting the rights of stakeholders, these methods also hope to benefit the economy and society. In its most basic form, corporate governance is a management philosophy based on democratic values, true representation, and active involvement. Early 2000s business scandals like Enron, WorldCom, Tyco, and others led to the enactment of laws intended to keep similar problems from happening in the future. These rules place a strong emphasis on managing firms through the implementation of sound corporate governance procedures. It is anticipated that the implementation of sound corporate governance principles will improve county governments' capacity to serve residents within their various jurisdictions in an efficient and timely manner. This study examines the impact that corporate governance practices have on county governments in Kenya in terms of service delivery. The research study applied descriptive research design so as to determine the relationship between effective service delivery and corporate governance. The study targeted the county leadership and departmental heads. Questionnaires were administered to 170 respondents. Regression, t-test, correlation and F-test were applied in analyzing the primary data. The results revealed that transparency, accountability, and good governance practices are essential for ensuring that services are delivered efficiently, equitably, and in accordance with legal and ethical standards. Transparency in county governments is essential for promoting accountability, fostering trust, and ensuring that government officials and agencies are serving the public interest. County governments must therefore maintain a strong commitment to providing essential services that enhance the well-being and quality of life for all members of the community. County governments should regularly review and update their control systems, train staff on control procedures, and maintain a culture of compliance and accountability. The study concluded that Effective governance is essential for ensuring that county governments meet the needs of their residents, maintain transparency, and uphold democratic principles