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ABSTRACT
This study aims to investigate the impact of corporate governance on service delivery in
Kenyan county governments, with a particular emphasis on Isiolo County. The study's four
main objectives are examining management abilities, organizational transparency, internal
control mechanisms, and the county assembly's oversight function. Corporate governance
practices refer to the set of procedures that businesses use to make sure their operations are
transparent, responsible, effective, efficient, and long-lasting. By protecting the rights of
stakeholders, these methods also hope to benefit the economy and society. In its most basic
form, corporate governance is a management philosophy based on democratic values, true
representation, and active involvement. Early 2000s business scandals like Enron, WorldCom,
Tyco, and others led to the enactment of laws intended to keep similar problems from
happening in the future. These rules place a strong emphasis on managing firms through the
implementation of sound corporate governance procedures. It is anticipated that the
implementation of sound corporate governance principles will improve county governments'
capacity to serve residents within their various jurisdictions in an efficient and timely manner.
This study examines the impact that corporate governance practices have on county
governments in Kenya in terms of service delivery. The research study applied descriptive
research design so as to determine the relationship between effective service delivery and
corporate governance. The study targeted the county leadership and departmental heads.
Questionnaires were administered to 170 respondents. Regression, t-test, correlation and F-test
were applied in analyzing the primary data. The results revealed that transparency,
accountability, and good governance practices are essential for ensuring that services are
delivered efficiently, equitably, and in accordance with legal and ethical standards.
Transparency in county governments is essential for promoting accountability, fostering trust,
and ensuring that government officials and agencies are serving the public interest. County
governments must therefore maintain a strong commitment to providing essential services that
enhance the well-being and quality of life for all members of the community. County
governments should regularly review and update their control systems, train staff on control
procedures, and maintain a culture of compliance and accountability. The study concluded that
Effective governance is essential for ensuring that county governments meet the needs of their
residents, maintain transparency, and uphold democratic principles | en_US |
