| dc.description.abstract | Managing diversity in the workplace should be the concern of every organization. In
order to survive, a company needs to be able to manage and utilize its diversity for
creating advantages and its benefits. Managing diversity in the workplace should be a
part of the culture of the entire organization. Valuing and recognizing diversity is
imperative in order to maintain competitive advantage. The purpose of the study was to
determine the effect of workforce diversity on performance of IT firms in Nairobi
County. The specific objectives of the study were to; establish the effect of age diversity
on performance of IT firms in Nairobi County; determine the gender diversity impact on
performance of IT firms in Nairobi County; examine influence of education level
diversity on performance of IT firms in Nairobi County; and assess ethnicity diversity
influence on performance of IT firms in Nairobi County. The study adopted a descriptive
research design. The population of the study comprised of four executives from the 20
ICT based companies operating in Westlands, Nairobi County giving 80 respondents. A
census was employed on all the 80 respondents and thus the sample size was 80
respondents. The study collected primary data using questionnaires. The collected data
was coded into SPSS software and the analysis was done using descriptive and inferential
statistics. Means and standard deviations formed the descriptive statistics while
regression analysis was the inferential statistic. The findings were presented using
frequency distribution tables, graphs and pie charts. The study established that age
diversity (p=0.296) had no significant influence on organizational performance.
However, gender diversity (p=0.000), educational diversity (p=0.005) and ethnicity
diversity (p=0.000) all had p values less than 0.05 and thus significantly influence
organizational performance. The study concludes that gender diversity, educational
diversity and ethnicity diversity all significantly influenced organizational performance.
The study recommends that the top management team of all IT firms should recognize
and value age diversities at the work place. The management of all IT firms operating in
Kenya need to improve on their gender diversities at the work place to significantly raise
performance of their organizations.. All other firms in Kenya should strengthen their
education level diversities. All IT firms need to improve on their ethnicity diversity at
the work place. | en_US |
