Influence Of Employee Risk-Taking On Perceived Service Quality By Government Ministries In Kenya

Abstract

Abstract: The performance of an individual employee and the organization, in general, will be influenced by some critical decisions an individual employee makes at the point of executing his or her tasks. The purpose of this paper was to establish the influence of employee risk taking on perceived service quality by government ministries in Kenya. This study sought to establish whether employee risk taking may influence perceived service quality by government ministries in Kenya. The specific objective was to analyze the influence of employee risk-taking on perceived service quality by government ministries in Kenya. The study adopted descriptive survey research design. A questionnaire and interview guide were used to collect data. The regression results showed that employee risk-taking had significant and positive effect on perceived service quality by government ministries in Kenya.